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LotJochems
Participant
March 13, 2018
Answered

White screen when I try to install Adobe Creative Cloud

  • March 13, 2018
  • 3 replies
  • 9939 views

I downloaded the Adobe creative cloud exe file and tried to run the installation, but after I filled in my credentials in the pop-up window I see a white screen and the installation isn't starting. I already tried a lot via forum & documentation, but nothing helped. Please assist me. Thanks!

This topic has been closed for replies.
Correct answer Bani Verma

Hi LotJochems,

As you have mentioned you are unable to install and use the Creative Cloud desktop app as it is a blank white screen.

Just to confirm have you tried the troubleshooting given in the following help document: Blank white screen at sign-in | Adobe Creative Cloud Packager, ​if not then please give it a try.

If the above the link does not help, then I would recommend you to follow the steps given in 'Solution 2' in the following document: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

Let us know if this helps.

3 replies

M
Michael24479165l0jw
Participant
May 17, 2022

It has to do with the Adobe installer leveraging the builtin Internet Explorer browser (not Edge) which is installed whether you know it or not.  For example a fresh install of Creative Cloud on Windows Server 2022 exhibits this problem and it's the same for windows 10 and 11. 

 

The real answer is to go into your Start Menu / Settings --> Internet Options --> Security Tab --> Select the Internet Zone --> Disable Protected Mode --> Custom Level --> Enable everything (I'm guessing its a subset but I'm too lazy to figure it out).  Then hit OK and Apply and OK and launch the Adobe installer again.

This is because the Adobe Creative cloud installer leverages the builtin Internet Explorer browser as an embeded frame inside their installer (rather than your default browser like chrome/firefox/safari) and it requires some javascript/functions that are blocked by those security settings.  

 

Of course once you are done be sure to reset everything back to secure in Internet Options (there are buttons for this).

 

Adobe, think you can fix this on the next go around?

    Z
    ZantetsukenGT
    Participant
    May 17, 2022

    This is literally the correct answer, selecting the medium setting solves the problem too.

      B
      BRENT166F
      Participant
      May 3, 2024

      Thank you, why Adobe has not addressed this still to this day is beyond me.

      Bani Verma
      Community Manager
      Bani VermaCommunity ManagerCorrect answer
      Community Manager
      March 13, 2018

      Hi LotJochems,

      As you have mentioned you are unable to install and use the Creative Cloud desktop app as it is a blank white screen.

      Just to confirm have you tried the troubleshooting given in the following help document: Blank white screen at sign-in | Adobe Creative Cloud Packager, ​if not then please give it a try.

      If the above the link does not help, then I would recommend you to follow the steps given in 'Solution 2' in the following document: "Failed to install" error received when installing Adobe Creative Cloud desktop app.

      Let us know if this helps.

      Kanikas
      Community Manager
      KanikasCommunity Manager
      Community Manager
      March 13, 2018

      Moving to Creative Cloud Download & Install​

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