Participant

Answered

White screen when I try to install Adobe Creative Cloud/any adobe app

11 replies
449 views
Translate

white screen pops up when i try to install any adobe app/adobe creative cloud. already tried to go into internet options and enable internet zone options/set it to medium and restart, nothing works

ShivangiGuptaCorrect answer

Community Manager

I see!
Please feel free to contact our support team here:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

They'll be able to provide you the best possible solution.

^Shivangi

M

mrraiido

Participant

installing WebView2 runtime and deleting contents of %TEMP% folder on windows helped me. Thanks to claude ai for recommending these fixes

Translate

bimcaptured

Participant

Did anyone fixet???????????!!!!!!!!!!!!!!!!

Translate

kglad

Community Expert

@glamorous_visionarycf41

yes.

Translate

kglad

Community Expert

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html

install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

Translate

S

sincere_society08bc

Participant

Hi,

So this didn’t work for my case. I’ve tried every other approach and tried them all multiple times. First time install on a fresh windows, keep getting met with this (which i assume is the same issue). So stuck for options… any more help is appreciated

Translate

AkanshaAshra

Community Manager

Hi @sincere_society08bc

Thanks for sharing the screenshot. We can see that Creative Cloud opens, but the window stays completely blank.

Since you’ve already tried the previous suggestions several times, we’d recommend a clean reinstall using the Adobe Creative Cloud Cleaner Tool, followed by a Windows restart and a fresh installation of Creative Cloud.

Let us know if Creative Cloud still opens to the same blank screen afterward.
^Akansha

Translate

John T Smith

Community Expert

That MAY be a video driver problem

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
There have also been reports in the past that the latest driver is not the best driver
.
Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html

.
https://helpx.adobe.com/premiere-pro/kb/gpu-and-gpu-driver-requirements-for-premiere-pro.html

.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us

-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support

.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

Translate