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Participant
August 25, 2026
Answered

White screen when I try to install Adobe Creative Cloud/any adobe app

  • August 25, 2026
  • 5 replies
  • 126 views

white screen pops up when i try to install any adobe app/adobe creative cloud. already tried to go into internet options and enable internet zone options/set it to medium and restart, nothing works

    Correct answer kglad

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html 

     

    restart your computer (don't skip this)

     

    download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html 

     

    install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    use the desktop app to install your cc programs/trials

    5 replies

    bimcaptured
    Participant
    September 3, 2026

    Did anyone fixet???????????!!!!!!!!!!!!!!!!

    kglad
    Community Expert
    Community Expert
    September 4, 2026

    @glamorous_visionarycf41 

     

    yes.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    August 26, 2026

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html 

     

    restart your computer (don't skip this)

     

    download the cc desktop app by using the links at the both of this page, https://helpx.adobe.com/download-install/apps/download-install-apps/creative-cloud-apps/download-creative-cloud-desktop-app-from-web.html 

     

    install the cc desktop app using an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

     

    use the desktop app to install your cc programs/trials

    John T Smith
    Community Expert
    Community Expert
    August 25, 2026

    That MAY be a video driver problem

    Do not count on Windows to be fully up to date when it comes to device drivers
    Go to the vendor site to be sure you have an updated driver for your graphic adapter
    There have also been reports in the past that the latest driver is not the best driver
    .
    Also check (copied link) https://www.tomshardware.com/reviews/gpu-hierarchy,4388.html

    .
    https://helpx.adobe.com/premiere-pro/kb/gpu-and-gpu-driver-requirements-for-premiere-pro.html

    .
    nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us

    -for all Adobe programs use the STUDIO driver, not the GAMING driver
    -To achieve the highest level of reliability, Studio Drivers undergo extensive
    -testing against multi-app creator workflows and multiple revisions of the top
    -creative applications from Adobe to Autodesk and beyond
    .
    If you have a laptop you MAY also need to check for a laptop specific nVidia driver
    -SOME laptops require an approved driver from the laptop company, not nVidia
    .
    AMD/ATI Driver https://www.amd.com/en/support

    .
    Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family

    https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

     

    Peru Bob
    Community Expert
    Community Expert
    August 25, 2026

    Try resetting the CC App.

    To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

    Win: Ctrl + Alt + R

    Mac: Cmd + Opt + R

    If that doesn't work, try uninstalling and reinstalling the CC App:

    https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html