Why am I not getting a reply from the serial number dept. Have already contacted them twice with ZERO response. I have included my product code and evidence of my employment as requested but nowt back!!??

‌Jeff, I have installed creative suite 5.5 design premium onto my laptop and the trial period expired before my evidence of employment came through. it now is just asking for a serial number. As mentioned I await this number from Adobe to allow access to the suite. Been waiting now for over 2weeks which has been frustrating to say the least  Hoping you can assist. Thanks.