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charmainej2761132
Participant
July 15, 2015
Answered

why are my programs still trial versions?

  • July 15, 2015
  • 1 reply
  • 199 views

I have purchased and installed the student deal for creative cloud and the programs, which were only available as trial versions. The monthly payment has been deducted from my account. But I have only the other option of 'buy now' for most programs and Adobe Acrobat has expired altogether. I did have trial versions previously to purchasing the student package and uninstalled everything first. So why is this happening? Should I have received a key or something? Or a receipt? Or a confirmation email?

Thanks for your help.

    This topic has been closed for replies.
    Correct answer charmainej2761132

    Thank you. Yes it worked. Sorry I didn't realise that I had to go into settings to sign out completely and that it would activate my subscription. Thanks!

    1 reply

    Atul_Saini
    Atul_Saini
    Legend
    July 15, 2015

    Are you sure that you are using the correct Adobe ID to sign in to Creative Cloud, we have checked the details of your account and couldn't find any active subscription.

    Please provide us the below mentioned details in a Private Message so that we can assist you appropriately.

    • Order #:
    • Alternate email address:
    Atul_Saini
    Atul_Saini
    Legend
    July 16, 2015

    Thanks you for sharing the information. I have responded to that Private Message, kindly check it and let us know if switching of the correct Adobe Id worked for you.

    Awaiting your response.

    C
    charmainej2761132AuthorCorrect answer
    Participant
    July 17, 2015

    Thank you. Yes it worked. Sorry I didn't realise that I had to go into settings to sign out completely and that it would activate my subscription. Thanks!

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