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Participant
December 8, 2019
Answered

Why are the old versions of InDesign still showing on my CC? How do I remove them?

  • December 8, 2019
  • 5 replies
  • 9254 views

Hi -

 

Color me frustrated.  Why, when I open Adobe CC is there Illustrator are there 23.1 AND 24.0.1 showing?? Also, I see InDesign 14.03 and 15.01- I thought the whole purpose behind CC - and the library I have started with CC earlier this year - I thought it would update and only have the newest version available.

 

Frustrated in Northeast Ohio,

Anastasia

This topic has been closed for replies.
Correct answer Nancy OShea

In the beginning, Creative Cloud updates removed old versions by default which created a lot of bad feelings.  Everyone complained about it.  Now that CC leaves old versions alone, everybody is still complaining.  I guess the old saying is true. You can't please everyone all of the time.

 

Creative Cloud has advanced settings for removing or not removing old versions when you update your apps..   My personal preference is to leave old versions on my computer until I am certain I don't need them anymore.  Especially now that legacy CC apps are no longer available.   I usually keep 2 or 3 versions just in case something goes wrong with the new one.   

 

 

5 replies

Participant
November 14, 2022

Call me crazy, but what about a setting that lets people decide whether or not they want to keep outdated software on the computers. 20G suddently dissapeared on my harddrive which rendered it full. There is no reason at all that someone was letting that happen. And I do not want to actively opt out for keeping old versions. There should be only one checkbox for that.

kglad
Community Expert
Community Expert
November 14, 2022

@AndersBillLinden, adobe's cc app let's you keep older versions when updating to a new (major) version (with a check box).

Nancy OShea
Community Expert
Community Expert
December 8, 2019

Uninstall software through your operating system.  To wipe off residual files, use the Adobe Cleaner Tool below.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 8, 2019

In the beginning, Creative Cloud updates removed old versions by default which created a lot of bad feelings.  Everyone complained about it.  Now that CC leaves old versions alone, everybody is still complaining.  I guess the old saying is true. You can't please everyone all of the time.

 

Creative Cloud has advanced settings for removing or not removing old versions when you update your apps..   My personal preference is to leave old versions on my computer until I am certain I don't need them anymore.  Especially now that legacy CC apps are no longer available.   I usually keep 2 or 3 versions just in case something goes wrong with the new one.   

 

 

Nancy O'Shea— Product User & Community Expert
John Waller
Community Expert
Community Expert
December 8, 2019

>> I thought it would update and only have the newest version available.

 

That used to be how it worked by default. That infuriated many users.

 

However, new versions often have new features, change existing features or remove features. These may change existing workflows. New versions can also introduce new bugs which may slow down, freeze or crash your system. That's frustrating when your existing version may have been rock solid.

 

Adobe's response was to make the new default to keep older versions (as it used to be pre-Cloud) and allow users to choose when they are ready to uninstall older versions. I prefer it that way.

 

There is a check box when installing new versions so you can remove older versions if you prefer.

 

 

Participant
November 30, 2020

Hi John,

What if I want the old versions back? 
I removed the old versions by accident, not being aware of the consequences.

Greetings
Joeri

Nancy OShea
Community Expert
Community Expert
November 30, 2020

Which apps?

Which versions?

Pre-2019 versions are no longer available from your CC desktop app.

 

Nancy O'Shea— Product User & Community Expert
Tacafy大尉
Legend
December 8, 2019

Good morning, IamMyself.
If the CCDA setting is not always set to the latest version only, installation when a new version is released will be added.
If the old version is unnecessary, it must be uninstalled.
On the other hand, there are people who are in trouble if they disappear.

 

This is the automatic update setting screen in the CCDA settings. Although it is OFF in the image, automatic update (function to always make sure only the latest app) is enabled by moving the slider to the right.