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Participant
June 4, 2014
Question

Why arent the cc versions available?

  • June 4, 2014
  • 2 replies
  • 128 views

Hey there,

i have a creative cloud student account. In my application manager i cant cownload the cc apps for premiere, photoshop an others.

Only cs6 is available. Why is that?

    This topic has been closed for replies.

    2 replies

    hans-g.
    Legend
    June 5, 2014

    Hello Debra,

    in addition to Jeff's hint: Do i understand you in the right way, that CC istself is running on your pc? If yes, so it could be as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.

    Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)

    I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.

    Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations

    Sometimes the "opm.db file" is the culprit. In this case you should delete it.

    If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.

    Good luck!

    Hans-Günter

    Jeffrey_A_Wright
    Legend
    June 4, 2014

    Bibvisa what operating system are you using?  Applications will only be available if your computer meets or exceeds the system requirements for that application.  You can find the system requirements listed at Adobe Creative Cloud – Tech specs.

    DabraAuthor
    Participant
    June 5, 2014

    Hey Jeff,

    cheers for the answer but thats the first thing i checked:

    My Notebook:

    Acer Aspire

    Intel Core I5

    Windows 7, 64 bit

    8 gb ram

    My Desktop:

    Quad core

    Windows 7, 64 bit

    8 GB Ram

    TBs off free space on HDDs

    Cant install the cc versions on eather one. Im a little pissed, since im paying monthly for software i dont recieve.