Why arent the cc versions available?

Hello Debra,

in addition to Jeff's hint: Do i understand you in the right way, that CC istself is running on your pc? If yes, so it could be as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.

Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)

I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.

Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html   and follow the prescribed sequence of operations

Sometimes the "opm.db file" is the culprit. In this case you should delete it.

If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.

Good luck!

Hans-Günter

Bibvisa what operating system are you using?  Applications will only be available if your computer meets or exceeds the system requirements for that application.  You can find the system requirements listed at Adobe Creative Cloud – Tech specs.