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Participant
January 13, 2015
Question

Why can I not transfer my subscription of photoshop CC from ny old machine to my new IMAC? So far , after 10 failed tries I have only been able to load a 30 day trial and at the end of trial it will ask me to purdchase it, I already own it and am pa

  • January 13, 2015
  • 1 reply
  • 116 views

Is someone looking at my quesrtions? If so are you an Adobe employee that can help solve my problem?

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1 reply

davesharAuthor
Participant
January 13, 2015

TH is is the 13th time I have tried to get help and no one is answering

Why?

Jeffrey_A_Wright
Legend
January 13, 2015

Daveshar it is possible that the same connection error which is preventing your new iMac from authenticating your membership is also preventing contact with our support team.  I would recommend completing the steps listed in Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html to resolve the connection error.