Why can't Adobe validate my new serial number for Elements 13 (Mac)?

Forum|Forum|11 years ago
December 16, 2014
2 replies
811 views

I bought two new Elements 13 (sent the first one back), but both times I can't get my serial number validated. I can't get in touch with customer service and they won't get back to my, even after many requests!!!! Help!

This topic has been closed for replies.

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wloelrich

Participant

This is exactly my problem as well. Under "My Orders," is shows that my serial number is for the Windows version. How on earth do I actually communicate with someone at Adobe?

Jeffrey_A_Wright

Legend

Wloelrich you are welcome to contact our support team directly at Contact Customer Care. If you are not seeing the option to contact a member of our support team then please utilize a different web browser.

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wloelrich

Participant

This advice seems to be "the old run around!" Jeff. After hours of telephone hold time, I find Adobe to be quite unresponsive. Two requests to the Chat line--no response. Two different telephone numbers--no results! I am trapped: a new(Mac) computer and about 10,000 photos in PS albums and keywords. The new orders telephone number sold me the correct, Mac version. If you have suggestion for getting a refund for the Windows, let me know.

The last computer company I thought was "brain dead" was Hewlett Packard, and they have laid off about 10,000 employees since.