Why can't I access my Adobe CS6 Production Premium?
Hi all,
I have bought the Adobe CS6 Production Premium way back and have had some problems along the way. However, a new one has arrived.
I can't access my installed programs anymore - as soon as I try to open them they redirect me to "renew my subscription" even though it's payed and not a monthly service.
The only reason I can think of that might have caused trouble along the way (this wasn't an issue a month or two ago as long as I can recall) is that I don't have a CC subscription as well anymore. It was provided through my school for a year and that year is up.
However, why would that cancellation effect my purchased and installed CS6 products? My CC app even tells me they're installed, I don't get it.
I went through a live chat and after the suggestion to run the cc cleaner tool I have "cleaned" everything (without unistalling) because I was told that would do the trick. But it didn't, so now I'm redirected to the forum. Is there someone that know where I can go from here?
Thanks,
Jessica