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Participating Frequently
June 27, 2016
Answered

Why can't I install Creative Cloud?

  • June 27, 2016
  • 1 reply
  • 558 views

Hi,

I can't install Creative Cloud.

After I download the file I double click on it to start the installation, but nothing happens.

How can I solve this problem?

Windows 8 is running on my pc.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Alessandro%20de%20Leo,

Kindly run the CC Cleaner tool and check if there is anything related to Adobe Creative Cloud or Adobe Application manager in it, if you see it then please remove it:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

You may also want to disable your computer firewall and security/Anti-virus program temporarily and then download a fresh setup for Adobe Creative Cloud desktop from the below link to install it:

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Let us know if this helps, awaiting your response.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
June 27, 2016

Hi Alessandro%20de%20Leo,

Kindly run the CC Cleaner tool and check if there is anything related to Adobe Creative Cloud or Adobe Application manager in it, if you see it then please remove it:

Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

You may also want to disable your computer firewall and security/Anti-virus program temporarily and then download a fresh setup for Adobe Creative Cloud desktop from the below link to install it:

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Let us know if this helps, awaiting your response.

Participating Frequently
June 29, 2016

Hi Bani,
you solved my problem!
Thanks a lot!