Participant

Answered

Why can't I reset my trial like you offered?

Forum|Forum|12 years ago
March 14, 2014
4 replies
128299 views

I got this email from you stating that you had reset the clock on trial versions - http://view.mail.adobesystems.com/?j=fec716787d61047c&m=fe9d157073640c7e75&ls=fe2215797363037e731072&l=ff971272&s=fe2315727261077f7d1c78&jb=ff3715737467&ju=fe8f167474600c787d&r=0

There is no update button on the Creative Cloud, and when I try to uninstall and reinstall the creative cloud, it still says my trial has expired. I tried contacting customer support, but they won't help since it's an issue with the trial.

Other people have asked this question on the forum and no one has helped. Why send an offer if you aren't going to back it up?

Creative Cloud

This topic has been closed for replies.

Correct answer Ned Murphy

You are likely trying to do something that is no longer provided for. The original discussion would be an exception.... it sounds like there was an issue with trials and they were working to fix it and providing the opportunity for people to try again - in the past. Otherwise, as it stands today and has always been the policy, you only get the 30 days for the trial... no more than that.

eurasies67802798

Participant

2018-01-21 We are now a 2018-01-21 and I have had exact the same kind of problems that you already highlight iin 2004 and it has not been solved and not been explained on the web. I did a trial download a trial version for Adobe Muse together with the necessary Cloud application getting kind assistance of Adobe Support team on January 9, 2018.

I had specific interest of trying this verision since Microsoft Office support do not work and could not assist me having spent weeks to get assitance to a non-functioing paid expensive support for Office .

Adobe unfortunately seem to have the same systematic problem and carelessness towards their customs since I have not been able to use the trial version and have not received any assistance for this while having spent hours and hours trying to reach the Support 24/7 who knows nothing and have no mandate.

Bad Adobe! More a decade later you still have the same problems as to your trial version and do nothing to arange the problem!?!

T

Test Screen Name

Legend

Not entirely sure which 2004 problems you mean as this thread only started in 2014 and referred to a specific email. Anyway, you might consider taking out a month-by-month subscription (the $30 one, not the $20 one which is a yearly commitment) and cancelling if it does not meet your needs. However, I have a tip: you seem to be having issues with two widely used and stable applications from different makers. It may be worth having your computer rebuilt or having your workflow examined by an expert.

sakshamk73652143

Participant

Yo, If you want to reset your trial, I recommend watching this video:

For Windows

How to Renew Photoshop CC 2015 Trial - YouTube

For Mac

You have to go SHIFT COMMAND G and write down /Library. Then go to APPLICATION SUPPORT then ADOBE and then choose the

You have to go SHIFT COMMAND G and write down /Library. Then go to APPLICATION SUPPORT then ADOBE and then choose the preferred application folder e.g. Adobe Photoshop CC 2015.5. Then AMT and drag the APPLICATION.XML folder to Desktop. Open it with text edit. Find TRIAL NUMBER. Change one number, drag it back into the folder and replace it. DONE!!!!!

Have a nice day!!!!!!!!!!!!!!!!!!!!!!!!!

srebrinat66851997

Participant

you are the MVP!

Rajashree Bhattacharya

Legend

Hi Davis,

Welcome to Adobe Forum,

In addition to what Rajesh mentioned, I would like to add that :

Adobe reset the trial experience for Photoshop, Illustrator, InDesign, and Muse CC only. This reset allows anyone who previously used a trial of these software titles to evaluate the software title for an additional 30 days.

Sign out using the Adobe Creative Cloud Desktop application.

Then, sign back in. If signing out and back in does not resolve the issue, I would suggest you to use the software on a different computer.

The announcement for resetting of the trial was in January, but yes right now it is not working for few of them.

The engineering Team has been informed about it & they are yet to provide any timeframe for the resolution.

As of now the issue is being looked upon & is under investigation.(I have personally escalated cases for investigation)

Regards,

Rajshree

R

Rajesh15

Adobe Employee

Hi Davis,

Please rename opm.db file to opm.db.old.

Win:

C:\Users\user\AppData\Local\Adobe\OOBE Please note AppData is a hidden folder if it doesnt show you will have to unhide it.

Mac:

~/Library/Application Support/Adobe/OOBE/ Please note its user library so make sure of ~ sign.

Once its done, please open Creative Cloud app and sign in.

It should work.

R

RebekahVanWinkleAuthor

Participant

I have no idea what this means. How do I do this?? Please be more specific.

R

RebekahVanWinkleAuthor

Participant

Rajesh 15, I don't understand your directions. How do I get to the file that I need to change. Please be specific... I'm a designer, not a programmer.

Rajshree, yes, I have seen the discussions where you have "escalated" the cases for investigation, but unfortunately, that doesn't help me now. I'm sorry your product you offered isn't working correctly, but I was told by you that I could use the trial for another 30 days, and it isn't working. I only have one computer. I'd like a coupon code or something in the meantime, because I need it now and don't have time to wait for Adobe to fix the issue with the special offer.

Thank you.

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