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ken g
Participant
May 19, 2016
Answered

why cant i download creative cloud

  • May 19, 2016
  • 1 reply
  • 429 views

no error just stopped at 45%   ( Windows )

This topic has been closed for replies.
Correct answer Atul_Saini

Branched to a new discussion.

Hi Ken%20g,

We would like to know if installer is getting stuck while install Creative Cloud desktop app, or while installing any application using Creative cloud app.

If its with Creative Cloud desktop app, here are the steps that you may follow.

1: Run the setup as administrator.

2: Enable hidden admin account: Enable and Disable the Built-in Administrator Account (Standard 7 SP1)​.

In case its stuck while installing an application from Creative Cloud, try to troubleshoot it using log files using this link: Troubleshoot Adobe Creative Cloud install issues with log files​.

You are welcome to update this discussion in case you need further assistance.

Thanks 

1 reply

Atul_Saini
Atul_SainiCorrect answer
Legend
May 25, 2016

Branched to a new discussion.

Hi Ken%20g,

We would like to know if installer is getting stuck while install Creative Cloud desktop app, or while installing any application using Creative cloud app.

If its with Creative Cloud desktop app, here are the steps that you may follow.

1: Run the setup as administrator.

2: Enable hidden admin account: Enable and Disable the Built-in Administrator Account (Standard 7 SP1)​.

In case its stuck while installing an application from Creative Cloud, try to troubleshoot it using log files using this link: Troubleshoot Adobe Creative Cloud install issues with log files​.

You are welcome to update this discussion in case you need further assistance.

Thanks