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Correct answer Barb Binder

so i expected it to cancel itself

I have learned the hard way that no subscription services that I use cancel themselves, Adobe or otherwise. When I purchase a subscription, I carefully read the terms and conditions and put the renewal date on my calendar so that I can cancel it if it turns out I no longer need it before it auto-renews.

4 replies

T
TanujSandal
Inspiring
February 28, 2017

Moving to Adobe Creative Cloud​

Barb Binder
Community Expert
Barb BinderCommunity ExpertCorrect answer
Community Expert
February 26, 2017

so i expected it to cancel itself

I have learned the hard way that no subscription services that I use cancel themselves, Adobe or otherwise. When I purchase a subscription, I carefully read the terms and conditions and put the renewal date on my calendar so that I can cancel it if it turns out I no longer need it before it auto-renews.

~Barb at Rocky Mountain Training
Derek Cross
Community Expert
Derek CrossCommunity Expert
Community Expert
February 26, 2017

You may have agreed a 12 month subscription that can't be cancelled. Look at your contract.

davescm
Community Expert
davescmCommunity Expert
Community Expert
February 26, 2017

Hi

Try this:

From the Creative Cloud desktop app choose "Manage Account".

Once in your account under Plans & Products click on "Manage Plan"

Under Plan Details there should be an option to "Cancel Plan"

Dave

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