Why did I get an Update Failed message in Adobe Application Manager?

Forum|Forum|12 years ago
February 17, 2014
2 replies
768 views

I got a prompt from Adobe Application Manager "Updates could not be applied". I'm running the application manager on a PC with Windows XP.

Creative Cloud

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paul_przystawskiAuthor

Participating Frequently

Hi Jeff,

Here are JPEGs of the 2 screen grabs.

Jeffrey_A_Wright

Legend

Thank you Paul. What update specifically are you trying to apply to Photoshop CS6? I would recommend reviewing your installation logs for the recent update to determine why the update is failing. Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to locate and review your installation log files. You are welcome to post any specific errors you discover to this discussion.

Jeffrey_A_Wright

Legend

Paul.przystawski what update specifically are you trying to apply? What Adobe software title are you trying to update?

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paul_przystawskiAuthor

Participating Frequently

Hi Jeff,

It looks like a general update for the Adobe Application Manager itself needs to be updated. I have an update folder that opens automatically every time I turn on my PC. The content files are zipped but the installation never goes through. It's odd but I can't logon to the Adobe Application manager because of this and I get the error message.

Thanks,

PAUL PRZYSTAWSKI

Studio Director

Jeffrey_A_Wright

Legend

Paul can you please post which update specifially you are trying to apply? Also what Adobe software title this in relation too?

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