Why do application updates continually fail when using AAM

Question

For more than a week I have tried to use AAM to update 17 applications in need of bug fixes. Of those 17 I have had success with only one application, Acrobat XI Pro. I have attempted with about half a dozen others and they all fail about midway through the download process.

I am ending my 1 year subscription period and I am seriously considering not renewing my subscription. Getting help is very difficult indeed.

Jeffrey_A_Wright · Answer

UrSphere are you receiving any specific error messages when attempting to install the updates? If it is U44M1P7 then this simply means the update has failed. To locate the root cause of the failure you will want to review the installation logs for the update. This will allow you to locate the specific error which is preventing the updates from being applied successfully.

Please see Installation failed. Error U44M1P7 | Updates - http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html for information on how to resolve the U44M1P7 error. The document also references how to locate and interpret the installation log files. Please feel free to post any specific errors you discover to this discussion.

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