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Participant
November 11, 2014
Question

why do I get installations failures when I download Illustrator?

  • November 11, 2014
  • 1 reply
  • 145 views

Hello,

When I try to download Photoshop Illustrator I get these errors:

ERROR: Directory does not exist : /Applications/Utilities/Adobe Application Manager/DECore/DE6/resources/uninstall/Uninstall Product.app ERROR: DW042: ARP Entry couldn't be created for language : en_US

Is there I was I can resolve this issue?

Thank you

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
November 11, 2014

ShirleyKraemer it would appear that the current user account is not modify the existing uninstall product package.  What other Adobe Creative software do you currently have installed?  Have you tried removing you other Adobe Creative software titles?  Finally what version of Illustrator are you attempting to install?