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dustin_pennay
Participant
October 23, 2013
Answered

Why do I have to keep logging in and registering CC apps (Windows)

  • October 23, 2013
  • 1 reply
  • 501 views

Every single time I close and app (Photoshop CC, Illustrator CC, etc...) and I go to open it again later when I need it, I have to login in again and again and register the product every time. The only problem that doesn't give me any trouble is Lightroom becuase it isn't connected to the cloud the same way the other apps are...

It all gets pretty frustrating when you go back and forth between Lightroom and Photoshop as I often as I do. (Sometimes it's just a natural reaction to close Photoshop CC when I think I am done with it.)

    This topic has been closed for replies.
    Correct answer Abhijit_Kr_

    Hi dustin_pennay,

    Please try this fix to resolve the issue.

    Please rename SLStore folder to SLStore.old from this location

    Windows:

    C:\ProgramData\Adobe

    Mac:

    /Library/Application Support/Adobe

    Let us know whether this step worked for you or not.

    regards,

    Abhijit

    1 reply

    A
    Adobe Employee
    Abhijit_Kr_Correct answer
    Adobe Employee
    October 23, 2013

    Hi dustin_pennay,

    Please try this fix to resolve the issue.

    Please rename SLStore folder to SLStore.old from this location

    Windows:

    C:\ProgramData\Adobe

    Mac:

    /Library/Application Support/Adobe

    Let us know whether this step worked for you or not.

    regards,

    Abhijit

    D
    dustin_pennayAuthor
    Participant
    October 24, 2013

    Well, so far it seems like it may have worked. I haven't used them at all but I opened all the apps I have and shut them down a few times. Photoshop asked me to license it with my Cloud account which I don't think it has before.

    Thank you for the help!

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