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Participant
March 18, 2016
Answered

Why do I have to reinstall Creative Cloud, and Illustrator every time I restart my PC? - Error 16

  • March 18, 2016
  • 1 reply
  • 1383 views

I need Creative Cloud for Uni, so before I buy It I'm using up my 30 day trial. So far all I've downloaded is Creative Cloud and Illustrator, and every single day I turn on PC, go to launch Illustrator, and an error occurs. Every time It tells me I either 1. Need to reinstall Illustrator, or 2. I have to download some other creative cloud software. Today I got Error 16 and told to contact support. It's extremely frustrating as I have some tasks to do on Illustrator, and I have to learn this software ASAP, but I have to spend about an hour fixing it every single time I go to use it. The tab bar calls it a "Configuration Error"

ALSO:
Uninstalling Creative Cloud also DOESNT WORK. It will not uninstall (Program is removed, but files remain and I cannot reinstall it)


PC Specks (If needed)

Windows 10 home premium | 64 bit | 8gb RAM | duel graphics cards or some sort.

This topic has been closed for replies.
Correct answer Bani Verma

Hi Rhys%20Dyson,

Please refer to the below links to resolve the issue, and stop it from reoccurring:

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Error 16 is stopping me from working completely

Re: Persistent Configuration Error 16

Let us know if this helps.

1 reply

Bani Verma
Bani VermaCorrect answer
Legend
March 18, 2016

Hi Rhys%20Dyson,

Please refer to the below links to resolve the issue, and stop it from reoccurring:

Configuration error in Adobe Creative Cloud or Adobe Creative Suite

Error 16 is stopping me from working completely

Re: Persistent Configuration Error 16

Let us know if this helps.

Participant
April 11, 2016

I did the steps with the SL folder, but I don't have the other one, and this didn't fix it. Creative Cloud wont even load, it opens but wont do anything, and AI just gives me error 16. I have tried reinstalling it, but I can't even uninstall it, I have used Creative Cloud Cleaner and it does nothing either...

Participant
April 11, 2016

I'm now getting Adobe Application Manager is needed for AI?