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G
GoldenSavior
Participant
July 8, 2017
Answered

Why do I keep getting cancellation emails????

  • July 8, 2017
  • 4 replies
  • 338 views

Hi there everyone!

This has been bugging me for a couple months now and I have no idea what's happening.

I clearly cancelled my adobe plan because right now I don't have a need for it.

But I keep getting these super annoying emails telling me that if I don't pay then my subscription will be cancelled? But I dont have one anymore, so is this a error on their part?

also when I cancelled my student plan they gave me a full charge instead the following month even though i had cancelled.

That charge actually went through my fathers paypal because he had linked it to the account while I was in school in case.

Anyone have any any suggestions and or fixes for all of this?

Ive tried to get into contact with adobe with no luck so far. Just more annoying emails...

Thanks for the future help all readers~

This topic has been closed for replies.
Correct answer kglad

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

4 replies

G
GoldenSaviorAuthor
Participant
July 14, 2017

Hi there! And thanks for everything~

i did want to mention that my house phone is now getting called by an automated adobe number that is reminding me to update my info so that I can pay.

is that also related to this?

Kanikas
Kanikas
Legend
July 17, 2017

Hi Jackson,

I will definitely share this with the team and will make sure you don't receive any calls.

Regards

Kanika

Kanikas
Kanikas
Legend
July 14, 2017

Hi,

The issue has been taken care of from our end. You will not receive any emails from Adobe regarding billing.

Thanks

Kanika

    Kanikas
    Kanikas
    Legend
    July 10, 2017

    Hi,

    I see you have an Adobe account under the same ID as with forums. As you mentioned about the email you receive, kindly allow use us 24- 48 hrs to get this resolved. We have already forwarded to our team.

    Thanks

    Kanika

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 8, 2017

    using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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