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J
jm110
Participant
June 16, 2014
Question

why does cc keeps signing me off

  • June 16, 2014
  • 1 reply
  • 259 views

trying to download adobe but it keeps signing me off. adobe help blamed my internet provider, my internet provider blamed my router, i have replaced my router and i still cant sign in.

please help

This topic has been closed for replies.

1 reply

Rajashree Bhattacharya
Rajashree Bhattacharya
Legend
June 16, 2014

Welcome to Adobe Forum,

So try these steps:

1) Sign out of the Creative Cloud app

2) delete the opm.db file*

3) update to the latest version of the Creative Cloud app.

*On Windows 7, the opm.db file is located here:

C:\Users\YourUserName\AppData\Local\Adobe\OOBE


*On a Mac, go here:

[Userdir]:Library:Application Support:Adobe

You can refer to http://forums.adobe.com/message/5557147

http://forums.adobe.com/thread/1239510

In case the issue is still not resolved, then do contact Adobe at

http://adobe.ly/yxj0t6

Let us know if it helped you.

Regards

J
jm110Author
Participant
June 19, 2014

Thanks for the help.

I have contacted adobe and all I can say is what a nightmare.

Since they were unable to help me beyond blaming my Internet provider. I

decided to return the item, and now they are telling me that I can't return

anything because I haven't purchased anything (what a scam). The only thing

that they got right was charging me for the cc upgrade.

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