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RealRichard
Participant
September 22, 2022
Question

why does CreativeCloud show incompatible updates?

  • September 22, 2022
  • 1 reply
  • 182 views

why does CreativeCloud show incompatible updates? just show the compatible ones

This topic has been closed for replies.

1 reply

kglad
Community Expert
Community Expert
September 22, 2022

it shouldn't, and generally doesn't.

 

you can reset it to see if that helps.

RealRichard
Participant
September 24, 2022

it always shows incompatible updates, this machine is running an older macOS, 10.13.6

kglad
Community Expert
Community Expert
September 24, 2022

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R