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Participant
June 1, 2015
Answered

Why does it keep saying 'Adobe Application Manager is needed to resolve this problem'?

  • June 1, 2015
  • 1 reply
  • 4913 views

I have been unsuccessfully trying to set up CC on my new iMac - I have downloaded desktop CC, but cannot see any of my apps - it says 'download error - download Creative Cloud'. So I quit out, download Creative Cloud again...and then repeatedly get the error. 'Adobe Application Manager is needed to resolve this problem. However it is missing or damaged. Please download and install a new copy of the Application Manager from etc etc...'. I do this, but it makes no difference and I keep getting the same messages. I'm getting really angry about this, it should be easy, and I have work to do! Can anyone help please? Thanks!

This topic has been closed for replies.
Correct answer Govardhan.V

Step 1 )

Trash Adobe Application Manager folder from Applications > Utilities.

Step 2)

Click on the below link and download Adobe Application Manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear.

Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

1 reply

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
June 1, 2015

Step 1 )

Trash Adobe Application Manager folder from Applications > Utilities.

Step 2)

Click on the below link and download Adobe Application Manager and install the same .

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager9.0_all.dmg

Once the installation process is completed, installation box will disappear.

Then open " Applications" folder and locate Adobe Application Manager launch icon and double click on it and update.

Participant
June 1, 2015

Oh my God! It worked! Thank you so much! I have been struggling with that for two days!

You're a star!

Lucy

Govardhan.V
Participating Frequently
June 1, 2015

Glad to hear that

You are most welcome .