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molesworth 2
molesworth 2
Participant
March 17, 2019
Question

Why does my Creative Cloud Desktop app keep failing?

  • March 17, 2019
  • 3 replies
  • 652 views

At least once a week for the past three months CC desktop says it must run some sort of repair program, and as soon as it does, it uninstalls, leaving me no access to my libraries in my other apps (which otherwise work fine). It also CONSTANTLY signs me out when it is working. I'm pretty sure this all started about the time I upgraded to Mojave, so there may be a connection, but I'm also having trouble with slow internet, so this has been very hard to diagnose. Anyway, if anyone has any suggestion, or has had the same problems, I'd love to hear how you're dealing with it.

best,

wendy

This topic has been closed for replies.

3 replies

M
Michael R. Davis
Known Participant
May 7, 2019

I've got the same issue. Creative Cloud Desktop will not open. Uninstalled it, re installed it and still the same.

Some help would be appreciated to get it running.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
May 7, 2019

Boot your computer up in Safe Mode then try it.  

Nancy O'Shea— Product User & Community Expert
M
Michael R. Davis
Known Participant
May 8, 2019

Booted in safe mode. Windows 10. Still the same.

Any other ideas?

A
apollostarbuck1975
Participant
May 7, 2019

Just adding my voice to the growing pile of peeps with this issue. I've re-installed 20+ times. Used cleaner tool etc etc. Come on guys! Fix it your end! The app has a bug! Or many!!! wasted days of my time

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
May 7, 2019

I have 10 installs (different situations, different systems) and it does not do that.

I do not doubt that you have big trouble, but I doubt that the software is really responsible for that. May be it is time for a clean OS install.

ABAMBO | Hard- and Software Engineer | Photographer
A
apollostarbuck1975
Participant
May 8, 2019

Well I am on the latest OS Mojave. How do I re-install the software that is active with the same software? I wish I could go back to High Sierra tbh, didn't have these problems with that OS....

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
March 18, 2019

Please take a look here:

Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Adobe Creative Cloud signs you out or asks you to sign in repeatedly

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
molesworth 2
molesworth 2Author
Participant
March 19, 2019

I've tried everything here except the Creative Cloud cleaner tool (which I wasn't aware of). The instructions seem a little vague, but I'll give it a bash and see what happens. Thanks for the advice.

wendy

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