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Participant
February 26, 2014
Answered

Why does the download freeze when it reaches 41% of the download?

  • February 26, 2014
  • 2 replies
  • 500 views

Each time I attempt to download After Effects or any of the remaining apps... It reaches 41% and just hangs there.  Pleas help

    This topic has been closed for replies.
    Correct answer Kartikay_Sharma

    Hi RickRoss253,

    Are you behind any corporate network ? If not , Can you please try downloading the same in a new Admin account on your machine and then share the update ?

    The reason for the error that you are getting can be either permissions been corrupt on the machine because of which CC Deskop app is not able to extract the files or it could be that the download portion is never getting completed because of a firewall/proxy issue .

    Do let us know if the above mentioned helped .

    Cheers,

    Kartikay Sharma

    2 replies

    Kartikay_Sharma
    Kartikay_SharmaCorrect answer
    Participating Frequently
    February 26, 2014

    Hi RickRoss253,

    Are you behind any corporate network ? If not , Can you please try downloading the same in a new Admin account on your machine and then share the update ?

    The reason for the error that you are getting can be either permissions been corrupt on the machine because of which CC Deskop app is not able to extract the files or it could be that the download portion is never getting completed because of a firewall/proxy issue .

    Do let us know if the above mentioned helped .

    Cheers,

    Kartikay Sharma

    Szalam
    Community Expert
    Community Expert
    February 26, 2014

    Have you updated the CC app recently?

    Participant
    February 26, 2014

    Yes I have updated the app..

    Rick Ross

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