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April 3, 2018
Answered

Why doesn't Adobe provide Chat support for Light-room and Photoshop customers?

  • April 3, 2018
  • 1 reply
  • 255 views

Why have they stopped providing chat support. I know it helps their bottom line but does nothing for the poor slobs who are using their programs?

    This topic has been closed for replies.
    Correct answer John T Smith

    There is chat support, but it isn't always fast to load

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 3, 2018

    There is chat support, but it isn't always fast to load

    While the forums are open 24/7 you may not contact Adobe support at all times

    Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

    Be sure to remain signed in with your Adobe ID before accessing the link below

    Creative Cloud support (all Creative Cloud customer service issues)

    https://helpx.adobe.com/contact/support.html