Skip to main content
Quaetapo9487410
Known Participant
January 6, 2014
Question

Why doesn't the CC app work properly?

  • January 6, 2014
  • 1 reply
  • 676 views

I've been using Creative Cloud for some time now and am really loving it, however I must say it is a source of annoyance that the Creative Cloud app just doesn't work properly.

  • Firstly, I used it initially to download all my apps, then after an update those apps no longer appeared in the "Apps" list. Now only those that have been installed since that update appear in this list.
    • Why doesn't the "Apps" list display all of the Adobe CC apps that I have installed on my computer?

  • Why does it keep reinstalling fonts? I'm always getting "Lush Script Regular" and other fonts being added.

  • It regularly comes up telling me that Dreamweaver and Premiere Pro need to be updated, but always I get an error, then the update request disappears.

  • I'm regularly getting 4 files that it can't sync - even though they are the same files as others in the folder. If nothing else, why can't I say "Great, got the message". Also, why is the error message just "due to server error" with no advice on how to resolve it? Why is there a server error on only these 4 files?

It seems to me there are still some teething issues with the CC app, but what I don't understand is why they aren't being resolved much faster, given that this is the portal to the service.

Of course, given Adobe I doubt I'll get satisfactory answers – a little jaded with their responses. Anyway, thought I'd at least post the questions.  

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Legend
January 7, 2014

Questapo I am sorry you have been facing difficulties with your Creative Cloud experience.  I don't believe it will be possible to address all of your concerns in one discussion.  I would not be surprised if at least three of the issues are related to the same root cause.

First in order for the applications to be visible are you regularly needing to delete the OPM.db file?  You can find this listed as solution 2 in CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Quaetapo9487410
Known Participant
January 7, 2014

Hi Jeff, thanks for looking into this for me.

Unfortunately, your article relates to it showing apps that aren't installed. My problem is that it isn't showing the apps that are installed (and were installed via Creative Cloud).

Jeffrey_A_Wright
Legend
January 8, 2014

Questapo what happens when you implement solution 2 though?  Does it then show the applications as being listed as being installed?