Why hasn’t adobe took my money for my monthly plan?

Forum|Forum|8 years ago
October 17, 2017
2 replies
398 views

So I was just wondering why the auto pay system hasn’t took the money from my credit card for it’s montly renewal ? Is that normal or can anyone help me out ?

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi Lalitorq,

I See you have an Adobe account under the same account as with forums. The payment for the month of Oct has been deducted from your account today itself.

Let us know if you have any questions, feel free to update the thread.

Thanks

Kanika

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Participating Frequently

Hey I got the same problem here

I have checked my statement but theres no deductions visible but I got the invoice on site

kglad

Community Expert

contact adobe support to reconcile payment/billing problems. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Kanikas

Correct answer

Community Manager

Hi Lalitorq,

I See you have an Adobe account under the same account as with forums. The payment for the month of Oct has been deducted from your account today itself.

Let us know if you have any questions, feel free to update the thread.

Thanks

Kanika

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