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Y
Yaschar - CAN RELATE
Participant
December 15, 2019
Question

why I'm not able to end my trial??

  • December 15, 2019
  • 1 reply
  • 135 views

hey folks,
I tested premiere, ae, illustrator and photoshop.
In my subscription plan page (in german "abos") i only found the AE and PR trial.
I canceled them. But my AI and PS plans/trials are not shown here?! It's weird.
In my CreativeCloud app it sais that AI and PS trials are gonna end in 3 days.
But whether here not in my plans page I have a button like "end trial" or so (as I had with AE and PR).
Hint: I started the AI and PS trials within the CreativeCloud app. Is it maybe like that: If I start trials within the CC app they end themself and "only" a trial and not a plan?
You get my fear: I dont want that the 3 days of my trial end and I automaticly buy a plan... the fear is real: Cause my account is conencted to paypal..........

Appreciate any help! Thank you:)
Best from Germany
yaschar

 

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 15, 2019

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

Y
Yaschar - CAN RELATEAuthor
Participant
December 15, 2019

Dear John, thank you but you just gave me the URL that leads to my problem:
 On that subscription page AI and PS are not shown.
So I cant cancel those trials.
I just guess the 7 day trials (that I started within CC app) will end themself....
But not sure if they will. Hard to say cause I dont find a button for AI and PS to end the trial.

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