Why I still have a white page when I download Photoshop ?

Forum|Forum|8 years ago
June 7, 2017
2 replies
269 views

Hello everyone,

After clicking on the button to download Photoshop, I enter my login and password in the window to connect at my account, but after that, the window becomes white and nothing happens. I have waited a long time... No result.

You can see it in my screenshot.

Thank you to help me if there is any idea.

Creative Cloud

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Correct answer kglad

you should be using the cc desktop app from here https://creative.adobe.com/products/creative-cloud to install, and the login/pass are your mac's (not adobe's). are you entering the correct login/pass?

Govardhan.V

Participating Frequently

Did you tried downloading any other app for testing purpose?

kglad

Correct answer

Community Expert

you should be using the cc desktop app from here https://creative.adobe.com/products/creative-cloud to install, and the login/pass are your mac's (not adobe's). are you entering the correct login/pass?

Varsha GhuteAuthor

Participant

Hello, thank you for the response.

Yes, you are right, I didn't try to install Photoshop with the link that you gave : https://creative.adobe.com/products/creative-cloud but I tried to do it with this one https://www.adobe.com/fr/creativecloud/catalog/desktop.html

So I was wrong.

Thank you very much for the help.

kglad

Community Expert

you're welcome.

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