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Varsha Ghute
Participant
June 7, 2017
Answered

Why I still have a white page when I download Photoshop ?

  • June 7, 2017
  • 2 replies
  • 269 views

Hello everyone,

After clicking on the button to download Photoshop, I enter my login and password in the window to connect at my account, but after that, the window becomes white and nothing happens. I have waited a long time... No result.

You can see it in my screenshot.

Thank you to help me if there is any idea.

This topic has been closed for replies.
Correct answer kglad

you should be using the cc desktop app from here https://creative.adobe.com/products/creative-cloud to install, and the login/pass are your mac's (not adobe's).  are you entering the correct login/pass?

2 replies

Govardhan.V
Participating Frequently
June 7, 2017

Did you tried downloading any other app for testing purpose?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 7, 2017

you should be using the cc desktop app from here https://creative.adobe.com/products/creative-cloud to install, and the login/pass are your mac's (not adobe's).  are you entering the correct login/pass?

Varsha Ghute
Participant
June 15, 2017

Hello, thank you for the response.

Yes, you are right, I didn't try to install Photoshop with the link that you gave : https://creative.adobe.com/products/creative-cloud but I tried to do it with this one https://www.adobe.com/fr/creativecloud/catalog/desktop.html

So I was wrong.

Thank you very much for the help.

kglad
Community Expert
Community Expert
June 15, 2017

you're welcome.