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evak322
Participant
June 16, 2018
Answered

Why is Adobe support so terrible?

I have been unable to reinstall Creative Cloud. The forums offer no help that works. I want to contact Adobe but there is no option to chat. I cannot find a phone number.

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Theresa J
Theresa JCorrect answer
Community Expert
June 20, 2018

Have you gone to the customer care page? Contact Customer Care  There is an option for chat at the bottom of the screen.

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13 replies

leonard22692381dvnd
Participating Frequently
August 31, 2023

I agree there support is terrible, actually I do not think they have any support they farm it out to users. So you pay and when there is an issue there is absolutely no support. 
This is why I did not renew why pay for something that does not work. 
It use to be good but 3 years it stopped working correctly great updates?????????????

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 31, 2023

    @leonard22692381dvnd 

     

    that is incorrect. anyone with a subscription can quickly contact adobe support.

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    leonard22692381dvnd
    Participating Frequently
    August 31, 2023

    No I tried and the only answer I was given was look on the forum. 
    I sent help requests for months and they did nothing. 

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    Theresa J
    Community Expert
    Theresa JCommunity ExpertCorrect answer
    Community Expert
    June 20, 2018

    Have you gone to the customer care page? Contact Customer Care  There is an option for chat at the bottom of the screen.

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    Nick2399580555gg
    Participant
    April 11, 2022

    Great - But is a bot with pre-set answers. You get stuck in a loop....

    Thinking it would be far easier to cancel and take my business elswhere.

    The Bot just keeps on trying to sell me something I don't want and the product I have already for a higher price:(

     

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 11, 2022

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

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