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Blissful_customer5F84
Participant
August 11, 2020
Answered

Why is Creative Cloud in trial mode?

  • August 11, 2020
  • 3 replies
  • 716 views

Why is it that I am being charged for creative cloud but when I go to use any of my apps, it says that I need to buy creative cloud?

This topic has been closed for replies.
Correct answer Manan Joshi

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

3 replies

M
Community Expert
Manan JoshiCommunity ExpertCorrect answer
Community Expert
August 11, 2020

To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    August 11, 2020

    Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
    This part copied from Nancy_OShea
    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

      B
      Blissful_customer5F84Author
      Participant
      August 11, 2020

      Whenever I try to purchase an app, I am redirected to a login screen. I log in and I am told that I cannot use my student account and must use another account. Also, why am I not able to speak directly to someone in customer service. Whenever I click the link to speak directly to someone, I am redirected to a page of links for answering my questions and I never get to speak to anyone. I have projects due and I have been trying to figure this out for over an hour to no avail. 

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