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Mikephoto9755951
Participant
April 24, 2015
Answered

Why is creative cloud update failing to install?

  • April 24, 2015
  • 9 replies
  • 2297 views

I can not use my creative cloud because it keeps trying to install an update and fails.  How do I solve this?

This topic has been closed for replies.
Correct answer Rajashree Bhattacharya

To fix this issue each time a new version (Windows 7 64-bit) is released is as follows :

1. Uninstall Adobe Creative Cloud Desktop

2. Download and run the Adobe CC Cleaner Tool (against Creative Cloud only)

3. Manually delete the Adobe\Adobe Creative Cloud folder under Program Files (x86) - I noticed that sometimes there are multiple folders with that name ending with a different version number. Anyway, the Cleaner Tool doesn't clean very much, apparently, since it doesn't even remove the program folder itself.

4. Manually clean the registry from all references to Creative Cloud Desktop

5. Run CCleaner

6. Reboot

7. Download and run the Creative Cloud installer before running anything else.

if you are still facing this issue kindly let us know, so that we can try to fix it up for you.

Process to be killed would be.

Regards

Rajshree

9 replies

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

Oh yes, sure thing.

You can try whenever you wish lol

Happy Journey

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

Sure, I certainly understand  .

You can enable Hidden Admin account and try to launch.

Still same issue?

Try uninstall and reinstall from Hidden Admin account.

Steps to Enable Hidden Admin account :

1) First you’ll need to open a command prompt in administrator mode by right-clicking and choosing “Run as administrator”

Copy and Right and paste i  the below command  in Command Prompt and press enter key:

net user administrator /active:yes


Then restart the computer and login to user account named Administrator :

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

Once you had logged to Hidden Admin , try to launch Creative cloud and check.

Still face issue?

Try below steps again  : [From Hidden Admin]

Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .

Under Program and Features list, locate  the option : Adobe Creative Cloud  and uninstall.

------------------------------------------------------------------------------------------ ---------------------

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

------------------------------------------------------------------------------------------ ---------------------

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder and if any Adobe Creative Cloud backup is there , delete that one too.

------------------------------------------------------------------------------------------ ---------

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

------------------------------------------------------------------------------------------ ------------------------------------------

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

pieterkaman
pieterkaman
Participating Frequently
April 25, 2015

I try to install cc with hidden account, but the same things happend.

I think, in the first install anything was going wrong. For what, I don't

know.

So, in the Adobe CC-map and in the common-map for Adobe, I was looking for

all the maps who were created between 21 and 24 april. All that maps I

delete.

Then I run regedit and delete all related adoberegisters.

Then I use ccleaner to clean up the registers.

Then I was installing Adobe Creative Cloud.

And now I 'm a happy man: all the apps are installed and were working

correct.

Last but not least: Brucegovn thanks a million for your patient and support!

Regards, Pieter

2015-04-24 19:46 GMT+02:00 Brucgovn <forums_noreply@adobe.com>:

Why is creative cloud update failing to install? created by Brucgovn

<https://forums.adobe.com/people/Brucgovn> in *Creative Cloud Download &

Install* - View the full discussion

<https://forums.adobe.com/message/7475916#7475916>

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

Before proceed with further steps.

If it okay for you .  Create new Admin account and check whether you can launch the CC Desktop or not?

Still unable to launch, let me know.

Follow below steps :

1.  Click the Start button and then select Control Panel.

2. Click on User Accounts and Family Safety, and then click User Accounts.

3.. Click Manage another account. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

4. Click Create a new account.

5. Type the name as like Test , click an account type and select Administrator and then click Create Account.

Restart the computer and log on the newly Created Test admin account and  try to launch CC app.

pieterkaman
pieterkaman
Participating Frequently
April 24, 2015

I make a new account and then I had a message:

Adobe Creative Cloud now does not works.

There are 2 ways for a solution: Seek online for a solution OR close the program.

pieterkaman
pieterkaman
Participating Frequently
April 24, 2015

And this are the details:

Gebeurtenisnaam van probleem:BEX
  Naam van de toepassing:Creative Cloud.exe
  Versie van toepassing:3.0.0.74
  Tijdstempel van toepassing:553504a0
  Naam van foutmodule:StackHash_0a9e
  Versie van foutmodule:0.0.0.0
  Tijdstempel van foutmodule:00000000
  Uitzonderingsmarge:00000000
  Uitzonderingscode:c0000005
  Uitzonderingsgegevens:00000008
  Versie van besturingssysteem:6.1.7601.2.1.0.768.3
  Landinstelling-id:1043
  Aanvullende informatie 1:0a9e
  Aanvullende informatie 2:0a9e372d3b4ad19135b953a78882e789
  Aanvullende informatie 3:0a9e
  Aanvullende informatie 4:0a9e372d3b4ad19135b953a78882e789

Lees de onlineprivacyverklaring:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0413

Als de onlineprivacyverklaring niet beschikbaar is, lees dan onze offlineprivacyverklaring:

  C:\Windows\system32\nl-NL\erofflps.txt

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

Is the Adobe Creative Cloud app not launching ?

pieterkaman
pieterkaman
Participating Frequently
April 24, 2015

That's correct: the cc app is not launching!

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

For windows :

You may follow below steps :

-----------------------------------------------------------------------------------------------------------------------

Open Control Panel and Navigate to Control Panel\Programs\Programs and Features .

Under Program and Features list, locate  the option : Adobe Creative Cloud  and uninstall.

---------------------------------------------------------------------------------------------------------------

Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.

Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

---------------------------------------------------------------------------------------------------------------

Navigate to C:\Program Files (x86)\Adobe.

Open Adobe folder and if present delete Adobe Creative Cloud folder and if any Adobe Creative Cloud backup is there , delete that one too.

---------------------------------------------------------------------------------------------------

Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

Type in below command and hit 'Enter' key.

appdata

Then navigate to Local>Adobe.

Open Adobe folder and delete folders named AAMUpdater and OOBE.

------------------------------------------------------------------------------------------------------------------------------------

Click on the below link and download Creative Cloud setup file and use the same to install the Creative Cloud Desktop application.

https://creative.adobe.com/products/creative-cloud

------------------------------------------------------------------------------------------------------------------------------------------------------------------

pieterkaman
pieterkaman
Participating Frequently
April 24, 2015

I try this first befoere elaborate my situation.

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

Sorry for my confusion.

Could you please elaborate in details?

Pattie-F
Pattie-F
Legend
April 24, 2015

moved from Adobe Creative Cloud to Creative Cloud Download & Install

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

Are you using Windows computer or Mac?

E
ekmai
Participant
April 24, 2015

Using PC, Windows 7 64Btt. Got Adobe online help to walk me through. Quite complicated, involving deleting folders in my system, uninstalling, and reinstalling. worked great. thanks for your reply

Govardhan.V
Govardhan.V
Participating Frequently
April 24, 2015

May I know the exact error message you are getting and the operating system of your computer ?

E
ekmai
Participant
April 24, 2015

I am having the same problem. I get the message "Creative Cloud desktop failed to update (Error code: 50) Get help" at the 43% installation mark. Any ideas?

Rajashree Bhattacharya
Rajashree BhattacharyaCorrect answer
Legend
April 24, 2015

To fix this issue each time a new version (Windows 7 64-bit) is released is as follows :

1. Uninstall Adobe Creative Cloud Desktop

2. Download and run the Adobe CC Cleaner Tool (against Creative Cloud only)

3. Manually delete the Adobe\Adobe Creative Cloud folder under Program Files (x86) - I noticed that sometimes there are multiple folders with that name ending with a different version number. Anyway, the Cleaner Tool doesn't clean very much, apparently, since it doesn't even remove the program folder itself.

4. Manually clean the registry from all references to Creative Cloud Desktop

5. Run CCleaner

6. Reboot

7. Download and run the Creative Cloud installer before running anything else.

if you are still facing this issue kindly let us know, so that we can try to fix it up for you.

Process to be killed would be.

Regards

Rajshree

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