WHY IS IT THAT ADOBE OFFERS POOR ASSISTANCE ON OLDER PRODUCTS?

Forum|Forum|14 years ago
November 30, 2011
1 reply
1024 views

I have Dreamweaver CS3 which I upgraded from an earlier version. The other day my computer crashed and after I have rebuilt and reloaded all the othe programs I have, it's only dreamweaver I cannot reload, nor can I get any help from Adobe. Apparently something happened in the configeration so I am held up and frustrated because their is no clear method for me to get help from Adobe.

That will be a big mistake Adobe, I go somewhere else and make sure many will know of poor service.

Bill

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Mylenium

Legend

Delete the preferences. They don't get wiped during uninstall/reinstall and may be damaged. If not present, all programs wil lcreate new ones with default settings.

Mylenium

Jeffrey_A_Wright

Legend

Mylenium has a great suggesion Bfowler. Which operating system are you using and I can direct you to correct location for the preference files for Dreamweaver.

P

Passionate_Mirage15A9Author

Participant

Windows XP.

The drive was not wiped just certain sections, then we reloaded the

operating system and reloaded all the programs. Drteamweaver is the only

system that has given me a problem. That is why I went back to them for

support. We are using Dreamweaver CS3.

Thanks for the advice and help,

Bill

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