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R
RhysH06
Participant
July 8, 2014
Question

Why is my Creative Cloud desktop app telling me I don't have any apps installed, when in fact I do?

  • July 8, 2014
  • 2 replies
  • 260 views

So, I [think] I just downloaded the latest CC desktop app/manager and when it finished etc and opened up, it's now telling me that I don't have any apps installed. I do, I have PS, AI, InDesign etc etc etc.

Why is the new desktop app wrong all of a sudden? Why isn't it recognising what apps I have downloaded on my computer?

I've just installed PS 2014, expecting it to tell me 'you've already got this on your computer' but it didn't, I just carried on with the install as if I didn't already have it [it doesn't appear to of doubled up]...why isn't it 'synced', what am I missing?

Thanks in advance.

This topic has been closed for replies.

2 replies

P
PXC
Inspiring
July 8, 2014

did you try renaming the OPM.db file as described here: http://helpx.adobe.com/creative-cloud/kb/apps-panel-reflect-creative-cloud.html ?

R
RhysH06Author
Participant
July 8, 2014

Hmm, just tried that PXC [hope I did it correct] but it didn't solve the issue, same problem remains. Thanks though.

Think I'll have to give Mylenium reply a go.

Thanks both.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 8, 2014

Moving this discussion to the Creative Cloud Download & Install forum.

RhysH06 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html.

Mylenium
Mylenium
Legend
July 8, 2014

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Run it, start from scratch.

Mylenium

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