Skip to main content
E
etjchildress
Participating Frequently
January 4, 2013
Answered

Why is my InDesign installion on a MAC failing at "Installing AdobeColorCommonSetCMYK"

  • January 4, 2013
  • 1 reply
  • 1225 views

I have tried several times to install Indesign on my MAC (Mountain Lion).  Each time it fails 34% of the way into the installation.  It seems to stop right as it is "Installing AdobeColorCommonSetCMYK", and at that point simply keeps raising the completion time estimate.  Looking at the log, I'm getting DW049 and DW050 errors.  Can anyone help me.

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

OK - I tried the install again.  Got the same results:  It makes it to the point where it says it is "Currently Installing AdobeColorCommonSetCMYK" and freezes.  When it happens, it says completion will take 7 more minutes.  Then you wait and wait and wait.  In this case, I canceed the process once the estimated completion time reached 39 minutes.

Here is a link to the log file:  http://files.atriumwebservices.com/childress/logfile.log.zip

Your suspicion is exactly what I suspect as well, but I just don't know how to interpret everything in the log file.  Notice the first error pertains to the AdobeColorCommonSetCMYK file, though there are no fatal errors.


The log files still aren't completely clear.  The extraction process was interrupted per:

Beginning installation for payload at /private/tmp/.tempdirAuIRkpyz/Install.db

Termination request received; stopping command processing.(Seq 1)

Completing installation for payload at /private/tmp/.tempdirAuIRkpyz/Install.db


This leads to the following:

[       0] Fri Jan  4 10:53:23 2013 ERROR

DW050: The following payload errors were found during install:

DW050:  - AdobeColorCommonSetCMYK CS6: User cancelled installation

DW050:  - AdobeColorCommonSetRGB CS6: User cancelled installation

I am assuming you are not canceling the installation but it is possible something else maybe.  Perhaps try installing in a newly created local administrator account.  If that still fails then you may want to try the installation while in Safe Boot.  This would help prevent third party applications, extensions, or fonts from possibly interferring with the install process.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 4, 2013

Do you have a previous installation of Adobe Creative Software?  The DW049 and DW050 are not particularly actionable.  Do you have any additional error messages within your installation log?  You can find details on how to locate and interpret the installation log at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

E
etjchildressAuthor
Participating Frequently
January 4, 2013

Thanks, Jeff.

I originally had CS2 on my machine.  Of course, when I upgrated to Mountain Lion, I could not run the uninstaller for it.  I did run the Cleanup tool.  So, now what?

E
etjchildressAuthor
Participating Frequently
January 4, 2013

Let me clarify, when I said what now?  I will first look at the logs and try to understand what I can.  I'll give you the details once I have them.  The problem is, the installer doesn't quit and doesn't show a fatal error.  It just freezes at 34% and then keeps increasing the estimated completion time.  Still, I'll re-attempt the install (again) so I have a clean log to work from.  Then, if you need it, I can pass it along.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices