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davidc1815
davidc1815
Legend
August 18, 2013
Question

Why is the Creative Cloud desktop app not seeing that Photoshop CC is already installed?

  • August 18, 2013
  • 1 reply
  • 672 views

I have Photoshop CC 32bit and 64bit installed on a W7 64bit, 3770, 32Gb ram etc system.  No operating problems with Photoshop CC at all.  But I have just used the Creative Cloud desktop app (I'm not sure if "app" is the right term - it looks like a CC "Manager") - red icon - to update Photoshop CC.  No problems with this.  But curiously, where Photoshop CC is listed in all the available CC programs, its status is shown as "install".  It is already installed.

Grateful for any explanation.  I'm not losing sleep over it, just curious.  Thanks.

This topic has been closed for replies.

1 reply

Trevor.Dennis
Community Expert
Trevor.DennisCommunity Expert
Community Expert
August 19, 2013

Make sure that your Language settings are the same between the apps and the Application Manager.  i.e.  Both English North American or English International.  (I had the same problem, and that fixed it.)

davidc1815
davidc1815Author
Legend
August 19, 2013

Thanks.

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