Why is the Creative Cloud desktop app still so inaccurate?

Forum|Forum|3 years ago
February 24, 2022
1 reply
802 views

Creative Cloud, as seen in the first attachment, said I had a heaping handful of updates available today. Knowing this was wrong, I reloaded it and as the second screenshot shows, only Photoshop was needing an update.

This happens about twice a month, this innacuurate update tally.

Why?

Creative Cloud

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John Waller

Community Expert

Must admit I've never seen these inaccuracies.

Which version of the Cloud desktop app are you running? Current version is 5.6.5.58.

https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

If you're so inclined, and you say this is a recurring issue, one option may be to uninstall the desktop app and reinstall it just to see if such a refresh makes any difference.

J

jeffhalmosAuthor

Inspiring

That's the version, but after all the deleted preferences and reinstalls of Photoshop, Illustrator, and especially InDesign in the last 9 months because of universal issues on M1 macs and just dreadfully sloppy programming, I'm a little gunshy to un/reinstalling again.

John Waller

Community Expert

Just to be clear, I'm only suggesting (as an option) reinstalling the desktop app which controls installs and updates. Not all the Cloud apps that you already have installed.

Others may chime in with other options later.

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