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normanvan
Participant
July 14, 2015
Answered

Why is the install staying at 0%?

  • July 14, 2015
  • 1 reply
  • 631 views

I downloaded the installer but now it stays on Installing Lightroom CC 2015 0% install. I'm on a PC that crashed as I was downloading. I have tried to redo the install but it keeps saying 0%. I have tried downloading again but it always sits at 0% in the CC app.

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi,

    If even after disabling the Firewall and Internet security programs it's still at 0%, then it could be related to Permissions issue.

    This may need adobe technical support team representative to take remote session of you machine and check what's going wrong here.

    Please Refer to the following link and contact Phone/Chat support.

    Contact Customer Care

    Regards,

    Bani

    1 reply

    Bani Verma
    Bani Verma
    Legend
    July 14, 2015

    Hi,

    Launch Task Manager of your machine by pressing with CTRL+SHIFT+ESC and close all the following processes (Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

    If it is a Mac machine then do the same from Activity Monitor ( Go To: Finder > Applications > Utilities > Activity Monitor ) and close all the following processes (Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)

    After that please refer to the following link : Sign in and sign out to activate Creative Cloud apps

    Also, make sure that all the Anti-Virus and Firewalls are turned OFF for the time being.

    If that doesn't help please check the following link as well: Troubleshoot Adobe Creative Cloud download and installation issues

    Let us know if this helps.

    Regards,

    Bani

    N
    normanvanAuthor
    Participant
    July 15, 2015

    I still am stuck at 0% on my Lightroom trial download. I tried signing out of Adobe ID and signing back in. Creative Cloud Desktop App looks healthy, but when I click TRY, it just stays at 0%. I have disabled antivirus.I tried my work Adobe ID and my personal Adobe ID. I just want to pay Adobe money (after my 30 day free trial).

    Bani Verma
    Bani VermaCorrect answer
    Legend
    July 15, 2015

    Hi,

    If even after disabling the Firewall and Internet security programs it's still at 0%, then it could be related to Permissions issue.

    This may need adobe technical support team representative to take remote session of you machine and check what's going wrong here.

    Please Refer to the following link and contact Phone/Chat support.

    Contact Customer Care

    Regards,

    Bani

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