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December 13, 2020
Question

Why is there a "DUE TODAY" written on my checkout tab after my free trial?

  • December 13, 2020
  • 2 replies
  • 319 views

Hey so after I went on free trial on photoshop & lightroom my checkout tab says "DUE TODAY $10.99", and I don't understand why does it say that. I never bought anything from Adobe just so we clear the "You already claimed a free trial" topic.

This is for personal use, region Croatia.

 

If someone could help me out with this it would be appreciated!!

 

Kind Regards,
Recent.

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2 replies

John T Smith
Community Expert
Community Expert
December 13, 2020

The trial is for 7 days, and then it converts to a paid subscription 

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

LinSims
Community Expert
Community Expert
December 13, 2020

They've actually put that information on the payment page now. (I forget which product this was, but I think this is now on all the pages. You'll note they also now include the "you have to cancel by this date to avoid being charged" date.)

Peru Bob
Community Expert
Community Expert
December 13, 2020

We are not Adobe employees and can't help here. Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...