Skip to main content
F
Furkov
Participant
November 3, 2020
Answered

Why it's getting more and more difficult to reach support

  • November 3, 2020
  • 2 replies
  • 236 views

Its a shame Adobe to be unable to provide support for the accounts and payments !!!

Why it need to verify 5 times a credit card , charging it with 1 eur on each verification, and there is no button that I can go and pay my plan... no it proceed asking for card verification and charging 1 eur on each attempt.... 

Then I tried to find support at Adobe .... FAIL !!!! No support, no verification charges has been reverted ... nothing.....and still I can't pay for my plan!!!!!! I never saw so much difficult and messed support page like the Adobe one !!!!

Anyone that knows how to reach someone at Adobe ???

This topic has been closed for replies.
Correct answer Jeffrey_A_Wright

To add to John's response, please make sure to sign in with the e-mail tied to whatever Adobe product or service you are trying to make the payment adjustment for.  I reviewed the account you used to post to this public discussion forum, but the last interaction was in July.

 

You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any recent support cases.

2 replies

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
November 3, 2020

To add to John's response, please make sure to sign in with the e-mail tied to whatever Adobe product or service you are trying to make the payment adjustment for.  I reviewed the account you used to post to this public discussion forum, but the last interaction was in July.

 

You can also use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update any recent support cases.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
November 3, 2020

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices