Skip to main content
Alexabersal
Participant
May 21, 2020
Question

Why Premiere pro installation keeps on 4.0% everytime i try to download it

  • May 21, 2020
  • 1 reply
  • 591 views

I decides to install premiere pro on my laptop but it keeps in 3.9 percent or 4.0 for hours, my MacBook has Intel acore i5, 2.3 GHz and its the 2018 model wirh Touch ID. Please I need this app for my Job 😭

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 22, 2020

Alexabersal, I am sorry you are encountering errors during the update process for Premiere Pro CC.  What type of Creative Cloud membership are you using, Alexabersal?  

 

To discover the error that is blocking the installation process, please check the install log.  You can find information on how to locate the fatal errors at  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices