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Participant
January 5, 2022
Answered

Why this company charged me for 59.96$ when I canceled subscription?

  • January 5, 2022
  • 1 reply
  • 195 views
 

 

Acrobat Pro DC
59,96 US$

I did cancel a plan, before the end of the month and later it charged 59.96$. WTF? return my money

 

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Correct answer Nancy OShea

If you cancelled as claimed, you received a confirmation email. Check your spam folder before contacting Adobe.

This user forum can't help you with billing matters.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

1 reply

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
January 5, 2022

If you cancelled as claimed, you received a confirmation email. Check your spam folder before contacting Adobe.

This user forum can't help you with billing matters.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert