Participant

Answered

Why when I cancelled my membership was the money taken out of my bank account?

Forum|Forum|8 years ago
September 6, 2017
3 replies
916 views

I had an e mail regarding my renewal of membership of your cloud . I decided I didn't want to renew so I followed the instructions and cancelled my membership but you took the money out of my account regardless. I am not happy and as usual there is no way to phone contact support as there is no number.....

Creative Cloud

Correct answer Ani*Adobe

Hi there,

Thanks for the information, I could locate an active subscription for Acrobat Pro DC for Teams(order number - ADD000067154UK ) with your S****.LAW*********@GOOGLEMAIL.COM account.

Please Contact Customer Care if you wish to cancel the subscription.

^Ani

J

jens5C1720321467

Participant

My account 15xxx / fakt. 15xxx - my account is cancelled 2021, so please stop withdrawning from my bank nd yoyu have to pay back 74 DKR (22.1.22).

Photography Plan 20 GB.

Jens Heie / Denmark / xxxxx@xxx.xxx / +45 xxxxxxx

[Moderator]

[personal information removed per policy - 

https://community.adobe.com/t5/adobe-community-professionals/email-signatures-and-personal-information/td-p/4786467

[This is a public forum, not Adobe support, please do not post personal information]

AxelMatt

Community Expert

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Adobe's employees are rarely online here.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Ani*Adobe

Community Manager

Hi there,

I am unable to locate any charges on your account (email used for login to Adobe forums). Please PM me more details about the charge and I will look into it.

^Ani

S

sarahl83972943Author

Participant

Your renewal details

Billing period: 05-August-2017 (PT) – 05-August-2018 (PT)

PLAN NUMBER OF LICENSES / PRICE TOTAL

Acrobat Pro DC 1 / GBP151.68 GBP151.68

Subtotal: GBP151.68

Tax/VAT: GBP30.34

Total: GBP182.02

Ani*Adobe

Correct answer

Community Manager

Hi there,

Thanks for the information, I could locate an active subscription for Acrobat Pro DC for Teams(order number - ADD000067154UK ) with your S****.LAW*********@GOOGLEMAIL.COM account.

Please Contact Customer Care if you wish to cancel the subscription.

^Ani