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invisobel
Participant
May 7, 2014
Question

Why will illustrator not install?

  • May 7, 2014
  • 1 reply
  • 125 views

I've been tryng to install illustrator from CC for about an hour now and it's still showing 0% and eventually failing installation, I have updated CC and I have paid my subscription but it's just not doing anything, my connection speed is fine.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 7, 2014

    1. sign out and then back in to your cc desktop app, retry.

    2. if that fails, follow solution 2 here and retry, CC desktop lists applications as "Up to Date" when not installed

    3.  if that fails and if you follow all 7 steps you can directly download a trial here:  http://prodesigntools.com/adobe-cc-direct-download-links.html

    and activate with your adobe id.

    if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.

    the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).

    failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

    I
    invisobelAuthor
    Participant
    May 7, 2014

    Ok it is now at 22% downloaded, this is since 11am this morning which I have to say is silly slow, my connection speed is not that bad so I can only imagine the slowness is at their end, I seem to remember having similar problems downoading photoshop.  It's a bit useless considering the overinflated pricing plan they have in place. Just not good enough really.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 7, 2014

    it's not slow for me, but you could also try the direct link in message 1.

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