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A
andymileend
Participant
July 4, 2013
Question

Why won't CS2 download and install properly?

  • July 4, 2013
  • 2 replies
  • 2270 views

Hello,

I've been trying to install an old copy of CS2 (AI,ID,PS) on a machine at work. CS2 activation is now no longer supported, so I've been following the Adobe guidelines, which are to download CS2 from the website and then install those files.

This is the page I've been directed to:

https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads

I've downloaded all the Windows files and opened/run them. I just can't get any programs to actually run - the message says:

'Missing or Invalid personalization Information.

Missing Resources library'.

I'm not sure what's casuing this - I've downloaded everything. It's quite frustrating as we've got all the disks and that software previously was running perfectly well on a different PC!

Has anyone else had problems with these downloads, or am I missing something obvious?

Thanks in advance

Andy

This topic has been closed for replies.

2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 4, 2013

Andy this difficulty was somewhat common for Creative Suite 2.  It usually is due to file permissions being improperly set.  You can find information on how to resolve this difficulty at Error "Please personalize your copy..." or "The serial number..." | InDesign, InCopy | CS2 | Windows XP - http://helpx.adobe.com/indesign/kb/error-please-personalize-copy-or.html.

If you are attempting to use Windows Vista or later you will need to adjust the appropriate directory permissions.

A
andymileendAuthor
Participant
July 9, 2013

Thanks for the advice. I have to admit that I found the link slightly baffling, I'm not really aware of what file permissions are or why I should have to change them - not something that has happened to me before! I'm finding it really frustrating overall - I have the disks (which are authentic and paid for) yet I'm now having to spend time (quite a lot) downloading the same programs which won't install correctly. The version on the disks installs perfectly well - but Adobe have changed their Activation procedure so that I can't actually activate them. It all seems like a sledgehammer to crack a nut.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 10, 2013

Andy which operating system are you using?  The file structure changed radically for Windows Vista and later.

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 4, 2013

are your extracted files should be in the same folder.  some extract to an incorrect folder so, after extracting, move all the files to the same folder. 

also, use the serial number from the link you posted.

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