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Darkmage4
Inspiring
August 18, 2019
Answered

Will having 3 computer keep logging me out on main?

  • August 18, 2019
  • 4 replies
  • 1185 views

So, a Mac Book pro, a windows laptop, and a Desktop, I don't use the MacBook Pro all that often, but I usually do when I am out, and my laptop is rendering a video, while I am editing a photo on the mac. However, On the desktop I keep getting logged out, though despite logging out/deactivating the MacBookPro, I get logged out of adobe creative cloud every 10-15 minutes. I uninstalled it, wiped it clean from any traces of Adobe. Restarted my computer, reinstalled CC, still keep on logging out. So I changed my password. Logged out of all devices currently using CC, uninstalled it from my MBP, and I still seem to get logged out of CC on my desktop where I mainly am at. I log in while using Photoshop or Premier pro, and then it tells me it needs to shut down. PS shuts down automatically WHILE I am in the process of editing a photo, auto saves it and it's shut off. Premier pro the same way, I lost 2 hours of work thinking the "Auto Save" actually worked.

I have had this issue for a few months now. My laptop is fine. I don't get logged out, and whenever I am using my laptop, my desktop is turned off, no reason to have it on and waste electricity right?

When it does log me out, it freezes up my system, could be watching netflix, or youtube, and it just freezes until it does what it needs to do, which is log out.

I even went as far as to reformatting my drive, reinstalling windows freshly, and it still just logs me out. I didn't import any settings from any backups from Windows. It was ALL fresh installs of everything. I usually do it about once a year to get rid of clutter that other programs don't really clean up, or cache files, etc.

So to rephrase here:  I'm logged out of my laptop, I uninstalled CC from my MBP, freshly installed windows/Adobe CC.

It also appears when I get logged out of CC I also get logged out of the site too? AS I JUST had to relogin in order for me to post this...

This topic has been closed for replies.
Correct answer Darkmage4

Yes, considering i even reformatted my entire windows system and then reinstalled windows and all adobe products. Did not work.

However, it was Auto Update....

So, i go and check to see if there is an update. I manually click on the Update with the 3 dots, it logs me out. I did this 3 times and did the same thing. So for whatever reason this version of CC is having issues with the Updater.

I turned off the option in Auto update. Left my computer on, and I'm still logged in. Normally by now id be logged out. Turn it back on, left for a bit, came back and was logged out...

4 replies

DelphiZoa
DelphiZoa
Participating Frequently
August 19, 2019

Odd. Well, thanks for letting us know what worked to keep you logged in.

T
Test Screen Name
Legend
August 18, 2019

Seems like you are not using one at a time...

D
Darkmage4Author
Inspiring
August 18, 2019

Well, considering my laptop is in for repairs, and my macbook pro is shut off and DEACTIVATED and UNINSTALLED. Like i said in my OP. The only one running is my desktop.

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 18, 2019

if the message 1 suggestion fails,

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

DelphiZoa
DelphiZoa
Participating Frequently
August 18, 2019

Hi Darkmage4

Oof... that's frustrating!

Having CC installed on three computers should not cause you to keep logging off on one of them, provided you are only signed in on two at a time, which it sounds like you are, and only using one at a time (On how many computers can I use my Creative Cloud subscription? ). Since it is mainly happening on the desktop, I'm guessing it is an issue with that system. Have you tried all the steps in this help document? Adobe Creative Cloud signs you out or asks you to sign in repeatedly?

D
Darkmage4AuthorCorrect answer
Inspiring
August 18, 2019

Yes, considering i even reformatted my entire windows system and then reinstalled windows and all adobe products. Did not work.

However, it was Auto Update....

So, i go and check to see if there is an update. I manually click on the Update with the 3 dots, it logs me out. I did this 3 times and did the same thing. So for whatever reason this version of CC is having issues with the Updater.

I turned off the option in Auto update. Left my computer on, and I'm still logged in. Normally by now id be logged out. Turn it back on, left for a bit, came back and was logged out...

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