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Participant
December 16, 2019
Question

will not let me download light room

  • December 16, 2019
  • 2 replies
  • 176 views

I bought a subscription to photoshop and light room, but it will not give me an option to download.. it has a "buy" tab. When I click on "BUY" it says that I already have it in my subscrption. PLEASE HELP!

This topic has been closed for replies.

2 replies

Just Shoot Me
Legend
December 16, 2019

The above is such a boiler plate answer and is ridiculous. 

You do NOT have to buy another subscription. If you purchased the Photography plan subscription that includes Photoshop and Lightroom Classic.

 

First thing to do is restart your system. Then open the Creative Cloud Desktop app and see if LR Classic now says Install. If not then use the CC Cleaner tool to remove All Adobe software and then reinstall fresh and see what happens.

 

This is Not an Account problem. It is a problem with your system, in some way.

LinSims
Community Expert
Community Expert
December 16, 2019

This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues..

Click the following to contact Adobe customer support staff for help: .

https://helpx.adobe.com/contact/support.html.

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.