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Participant
September 3, 2021
Answered

Will trial automatically swop into my one year subscription?

  • September 3, 2021
  • 3 replies
  • 259 views

I bought a one-year subscription via a Dutch reseller (Kamera Express). Today I have installed all the programs. Before this, I have requested a trial period for the same overall programs. I used it for a few days, and then shut it down and removed it from my Mac. So now I installed the one-year subscription. When opening Photoshop I get a banner at the top 'still 3 days in trial period'. This is not the case with the other programmes. Question is what to do? (for example, ignore it, the year subscription starts automatically?).

This topic has been closed for replies.
Correct answer ProDesignTools

Hi, see if trying the actions given on this page help:

 

Purchased Creative Cloud apps appear as trial versions

 

3 replies

Jaap5E06Author
Participant
September 11, 2021

Thnx! trealy helped.

 

Sign Out en Sign In appeared to do the trick.

 

 

Legend
September 11, 2021

Great, thanks for letting us know. 

ProDesignTools
Community Expert
ProDesignToolsCommunity ExpertCorrect answer
Community Expert
September 3, 2021

Hi, see if trying the actions given on this page help:

 

Purchased Creative Cloud apps appear as trial versions

 

Legend
September 3, 2021

Do not ignore it, this is a problem to solve. What does the Creative Cloud Desktop show for Photoshop and some other app you have installed? (e.g. it might say Try or Download or Open or...)?