Win 10. Adobe. Updates have been disabled for this machine. Please contact your administrator

Forum|Forum|3 years ago
August 22, 2022
3 replies
3079 views

I have searched the conversations on this website but none of the offered solutions work for me!

Wndows 10 Home.

On both Photoshop CC and Lightroom Classic I suddenly am unable to use the update function!

After clicking on the (Help Menu) update button I get the message "Updates have been disabled for this machine. Please contact your administrator"!

I have tried all the solutions I have found that might apply to my case but none have been successful.

Any help would be appreciated.

Thank you.

Windows

This topic has been closed for replies.

Nancy OShea

Community Expert

One more thing. When prompted by Windows security for permission to edit files on your system, enter your computer user password. It's required to update software. You need a user profile with administrative permissions.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Do you have the latest Windows 10 updates?

Creative Cloud works on:

Windows 10 versions 21H2, 21H1, 20H2, 2004, and 1909 (LTSB branches are not supported;)

Also see this help article.

How to Resolve Connection Errors -

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

Nancy O'Shea— Product User & Community Expert

Sameer K

Community Manager

Hi there,

Are you working on a machine managed by an IT/Administrator from your work/institute? What version of Photoshop & Lightroom Classic are you working on? Have you tried using the Creative Cloud app to update your applications?

Use the Creative Cloud app to update your Adobe apps: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Let me know if this helps,
Thanks!
Sameer k

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