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whatever26
Participant
November 4, 2017
Question

Win 10 Control Folder Access option causes CC updates to fail...

  • November 4, 2017
  • 2 replies
  • 2829 views

I'm sharing my recent experience where the update to Lightroom Classic CC 2018 was failing to install with an error code of 156 and mentioning that it couldn't delete existing LR shortcuts nor create new ones ("unable to create symlink").  It was resolved when I temporarily disabled the new Windows 10 Fall (2017) Creators Update that includes the new anti-ransomware option: Control folder access. 

So a heads up to the fine support folks at Adobe that this is something new that should be worked out with Microsoft so that Windows Defender considers your applications benign and will allow them to complete their updates.

I hope this proves helpful to folks.

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    2 replies

    F
    Faffe
    Participating Frequently
    May 10, 2018

    So, any update on this? Is this fixed in the recent update of the application?

    F
    Faffe
    Participating Frequently
    November 19, 2017

    Yes, this also stops the apps from saving files in controlled folders, which basically makes them unusable. Adding illustrator.exe as an allowed app didn't help, so any tips are appreciated.

    A
    Anonymous
    December 15, 2017

    Here is how to turn on Controlled folder access in windows 10 to combat Ransomware

    Search windows defender in taskbar and open windows defender Security centre.

    Now, click on Virus & Threat Protection.

    No, Click on Virus & Threat Protection settings in next window.

    Now, scroll down and toggle on Controlled folder access.

    Click on Protected folders.

    Now, click on add a protected folder button.

    Now, browse and add the desired folder.

    Source:- http://merabheja.com/how-to-turn-on-controlled-folder-access-in-windows-10-to-combat-ransomware/

    K
    klaraf53039182
    Participant
    December 16, 2017

    Was this supposed to help, or some sort of robot answer? Please read and understand before replying.

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